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Hyper-automation – understand everything you need about this trend.

We have already automated all processes. What will happen when we automate decision making? In this blog post, you will understand what hyper-automation is and why you should pay attention to this trend.


We no longer talk about Process Management without addressing automation. The application of technologies is present from the simplest tasks – with management software’s help – to the most complex ones – using RPA (Robotic Process Automation). Today, we need machines so much that the topic of the day is hyper-automation.

The theme was treated as a business trend in 2021. After all, what is this concept? Understand now everything you need to know.

What is Hyper-automation?

Hyper-automation starts from the premise that isolated tools are not able to replace the so-called human capacities. However, by combining and integrating these tools – such as RPA (Robotic Process Automation), AI (Artificial Intelligence), and iBPMS (Intelligent Business Management) – it becomes possible to replace even these capabilities.

But you must be wondering what “human capabilities” are, right? Basically, they are those related to learning and decision making. 

Therefore, the term hyper-automation refers to the combination of tools to replace humans in addition to operational tasks. Yes, the machines themselves can handle more complex issues.

How does the trend work?

As we have seen, hyper-automation is based on some technologies already used in organizations. However, other concepts need to be taken into account. According to Gartner, its bases are:

  • RPA: which helps in the automation of tasks;
  • iBPMS: focused on process automation;
  • DigitalOps: to have a digital business base;
  • APIs: for event processing;
  • Chatbots and virtual assistants: for a fluid conversation with machines ;
  • Artificial Intelligence and Machine Learning: focusing on learning and decision making.

Note that, even if your company operates on all these fronts, it does not mean that it is hyper-automated. This only happens when the whole process is considered, from end to end. Furthermore, from the combination of these factors, we reach this level of maturity, not from its isolated use.

What are the practical benefits?

Achieving this level of maturity helps the organization on several fronts. Let’s list some of the main advantages of hyper-automation: 

Focus on human activities`

Hyper-automation expands what we understand by automation and allows the workforce’s management for human activities, which involve creativity and the power to plan, imagine, and guide the future.

Enhance scalability

If automation already allows companies to scale, hyper-automation enhances it. The possibilities are endless since most of the business activities can be guided alone.

Analyze scenarios with data

We need data to decide the paths of the company. We can work with data from end to end with hyper-automation, from structuring the data warehouse to visualization on dashboards.

Ensure unlimited productivity

Another great benefit of this solution is that we can exploit the full productive potential of the organization. In addition, we also guarantee maximum efficiency and effectiveness in all internal processes and tasks.

Design the business for the future

Finally, companies that reach this level of maturity sooner will be at the forefront of their markets. Therefore, investing now and integrating all these technologies is the way to project in the future. 

What is the relationship between hyper-automation and Digital Gemini?

If we get to the point of automating everything that is done in an organization, from the most everyday tasks to data-based decision making, we would be massifying this company’s digitization.

In this context – although it is not the primary objective of hyper-automation -, by combining the tools, we would create an observable digital twin of it. Thus, we could develop tests and perform simulations within the digital context to have projections.

The manager can also obtain real-time intelligence on his internal processes, defining his next steps, and identifying needs.

→ Don’t you know what digital twins are? Access our blog post on the subject and learn everything about it!

Hyper-automation may seem like a distant concept for many companies, but it is already here. When we least expect it, we will see a new model of work and a new reality. We need to identify this weak signal now and take the lead for the future. 

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