Read our case studies

  • Agile Marketing: boosting conversion rates of a retail loyalty program by 115% in only 4 weeks

    In just 4 weeks, there was a 115% increase in client conversion rates compared to using the traditional waterfall model

  • Creating a Modular B2B2C Strategy For a Hardware Store Franchise

    When it comes to adapting a business model for a new context, companies need to be sure they are shaping it to perfectly suit a new target audience. MJV was tasked with assisting a hardware store franchise with executing a B2B2C strategy in a market where they already operated as a simple retailer.

  • How one of Latin America’s major banks designed buyer personas for better CRM segmentation and increased profitability by 20% - Cases Studies - MJV Innovation

    Learn how buyer personas helped a major bank expand profitability by 20%

    A new banking experience democratized access to financial services for low-income clients.

  • How one of the world's largest telecom operators reduced sim card activation times by 80% - Cases Studies - MJV Innovation

    How a global telecom company became a market leader in SIM card activation time using Design Thinking

    Improving Customer Satisfaction for a Global Telecom by Significantly Reducing SIM Card Activation Time by 80%

  • Improving the service center experience of a movie streaming service - MJV Technology & Innovation

    Help center redesign of a movie streaming service

    How user experience supported the development of an integrated search system to optimize the service.

  • Redesigning MAPFRE insurance communication and saving millions - MJV Technology & Innovation

    Insurance jargon translated: how MAPFRE saved millions by implementing a human-centered strategy to customer service

    A Global Insurance Group Completely Redesigned their Communications to Become More Transparent and Improve Customer Experience

Explore our expertise

  • Design Thinking

    We use Design Thinking, a creative approach for problem solving that involves ongoing experimentation throughout its four different phases: immersion, analysis, ideation and prototyping.

  • Agile Methodologies

    We apply the concepts of agile and lean to everything we do, not just software development. That allows us to work in a highly flexible and interactive manner, resulting in quicker deliveries and more assertive products.

  • Digital Transformation

    We leverage technology for business transformation in all areas of a company fundamentally changing the mindset and how the entire system operates. We design, deliver, manage, and optimize user experience across every digital touchpoint.

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