The Combination of Data Analytics and Design Thinking Enabled Further Understanding and Definition of Specific Consumer Profiles Using their CRM Database as a Starting Point
Gamification Helped a Global Home Improvement Supplies Retailing Company Engage 9,000 Employees in a Digital Training Platform
A new banking experience democratized access to financial services for low-income clients.
Improving Customer Satisfaction for a Global Telecom by Significantly Reducing SIM Card Activation Time by 80%
The user-centered approach made it possible to communicate the quality of life for small and medium-sized companies.
A New and Innovative Approach to Credit Scoring was Validated Through Rapid Prototyping and Research Data
How user experience supported the development of an integrated search system to optimize the service.
A Global Insurance Group Completely Redesigned their Communications to Become More Transparent and Improve Customer Experience
How a Bank’s Innovation Process originated from an internal culture change
A Study on Data Consumption by Specific User Profiles Enabled the Conception and Prototyping of a Digital Platform to Accelerate Digital Transformation and Further Expand Data Services at the Client’s Convenience