Experts signal that the arrival of Industry 4.0 is a direct consequence of the constant digital inclusion, the proliferation of connected objects and the plethora of data available online.
To think about Digital Transformation is to anticipate what is coming, with the steadfast intention of using technology to favors your business.
The Digital Transformation is related to the needs of new habits and interests of the consumer. Since the client journey is not linear, it is important to map the movements with the aim to act in the right way – at the right time.
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All the major transformations of the models of production were marked by the search for greater efficiency, cost reduction, and innovation, amongst other points that could converge on growth. And it won’t be any different with Digital Transformation.
As in all other phases, Industry 4.0 will bring social and cultural changes that go beyond technological evolution. There is a long learning curve until companies can take full advantage of the potential of digital technologies and the sectors will evolve gradually according to their specificities.
In the midst of the age of the economy of attention, where the consumer experiences a constant bombardment of information in different channels and devices, companies compete amongst each other for the client’s attention – and also with this broad flow of information. It becomes harder to be relevant. But the challenge is always accompanied by opportunity. And to keep up with all this, technology becomes the greatest ally.
Digital Transformation will be marked by the convergence of digital, physical and biological technologies, impacting several sectors and benefiting the lives of millions of people. Thus, it is not an exaggeration to say that the times in which we live will be known as the age of the revolution of communication and knowledge.
The online vs. offline discussion feels stuck in the past, but the truth is that the integration of these environments remains a challenge for several businesses, from small family businesses to robust multinational corporations.
Some of the reasons for the resistance to change is the myth that the process of Digital Transformation will be very costly and only big companies will have access to changes in infrastructure.
Currently, few companies do not use technology and there is always some investment involved. However, it is not always the case that the costlier solutions are the most appropriate to the corporate needs. Adequate solutions for the clients, as well as partners, tend to be the most efficient and long-lasting.
The good news is that the myths about Digital Transformation are being debunked. According to information from the Confederação Nacional da Indústria (CNI – National Confederation of Industries), Brazilian companies are less shy about using digital technology to increase productivity and reduce costs with equipment maintenance and energy consumption. The increase in work efficiency justifies the investment.
The Fourth Revolution relies on the abundance of data available online and develops with the increasing number of connected devices. The emerging digital technologies, such as the Internet of Things, Big Data, Blockchain and the Artificial Intelligence, for instance, offer a universe of business possibilities and opportunities that are even greater within a short timeframe and investing in the study of at least some of them will be necessary to ensure a slice in the future of the market.
The use of cloud computing also adds to this moment: it is from there that the tools to create new services come from and it is there that the data that they will be based on are stored.
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Digital Transformation involves a complete revolution in the way one works and in the way a company makes products available to clients. However, it can be a very painful process for companies that have paved their market trajectories separating business strategies from digital actions.
Currently, it is not enough to improve the business strategy with social networks, digital customer services, and apps to support the performance in the physical world. In comparison to large unicorns that were already born digital, there is a noticeable relationship between success and a business strategy conceived, from the onset, for the digital.
The digital disruption consists of the continuous journey of digitalizing the business, based on insights on the relationship between the consumer and new technology. And by digital one means the elimination of the difference between the physical and the digital. The strategy must be one, integrated and relating to current trends.
The two largest challenges for companies in the process of Digital Transformation are the remodeling of the business for the digital and the digitalization of internal processes.
Digital Transformation is a one-way street – sooner or later, all companies will go down this path. The process of changing to the digital is beneficial for the companies who acquire more adaptable business models and build a DNA of innovation, as well as for the clients, who can enjoy the potential that technology has to offer in an integrated way.
There are three agents of digital transformation that act as driving forces in this process: technology, the non-linear journey and the new business models.
At MJV, there is the understanding that the process of Digital Transformation can be even more fluid and efficient when it is united with Design Thinking.
Design Thinking, through its techniques of investigation, can supply the necessary understanding about the clients, the Agile Methodologies can decrease the impact of the transition of framework within the teams, eliminating costs and maintaining high productivity and Open Innovation allows for the creation of an ecosystem of innovation that relies on qualified human capital outside the company, producing business ideas in performance spectra that would otherwise not be conceived.
The 3 fronts of Digital Transformation training high productivity and Open Innovation allows for the creation of an ecosystem of innovation that relies on qualified human capital outside the company, producing business ideas in performance tackled by MJV are:
There are stages of adhering to the digital strategy that tells us about how inclined corporations are to the transformation, as well as their acceptance of the digital reality in business and learning curve until adaptive innovation is reached. They can be divided into 4 categories:
In the digital age, a successful business is that which is constantly rediscovering the value its clients attribute to its product or service. There is the need to establish a synergy with the client, invest in researching interests and change processes, as they become common market practices.
The technology works as an important catalyst for changing behavior in companies, internally as well as externally. However, this metamorphosis does not relate merely to inserting new technologies in the business, but answers also for an entire modification of the organizational structure and culture with the aim of sowing and promoting innovation.
The behavior of the consumer has changed. The dissemination and access to the internet have molded consumers used to getting immediate answers. And the hyper-connectivity of users creates increasingly more unpredictable purchasing journeys.
The hyper-connected client demands products and services more adjusted to his needs since his habits are now different. The new consumers do not stay in hotels like they used to, do not move around the city in the same way, or listen to music or watch movies in the same way.
In this context, the relationship between brands and users takes on a new dimension. The interactions between users and brands become faster and more recurring, drastically increasing the volume of information generated. To be in control of his new phase, companies from different niches need to see technology as a tool that generates business opportunities to ease the connection with the user and ensure more assertive results.
Many think, however, that this is a conversation for the coming years. It will also be. But the Age of Digital Transformation has already begun and several sectors are already aware of the new business opportunities emerging from this change.
The debate about the technological advances in health has increased considerably amongst are researchers and professionals. When one talks about technological innovation in health, one talks about reducing operational costs and improving productivity to create a positive impact on the patient’s experience.
The future of health goes through the individuality of treatment. Over the last years, hospitals have invested more and more on technologies that contribute to the personalization of diagnosis, as well as to the efficiency of medical procedures, such as telemedicine, neuro medicine, wearables, electronic charts, big data, amongst others.
Currently, health units already rely on virtual consultations for situations where there is not an expert available. Through Telemedicine, for instance, residents in remote areas can receive medical care. With the use of wearable devices, it is possible to monitor one’s own health, amongst other advantages.
The health field is quickly transforming, and the constant evolution of the solutions is driving the development in the sector. As an end result, the digital transformation in the health sector makes it so that people can live longer and with a better quality of life.
More connected, well informed and engaged than ever, the insurance sector is aware of the changes happening in consumer behavior. To stay up to date in the competitive market, companies are using Digital Transformation to redraw their strategies.
The new consumer has high expectations about products offered by insurance companies, demanding a combination of speed, transparency, convenience and security. These characteristics are important to the development of innovative offers, that use technologies such as the Internet of Things and Artificial Intelligence.
In residential insurances, smartphones linked to sensors installed in the homes allow the user to control alarms and monitor the location. In life insurances, smartwatches and biometric sensors can monitor data such as heart rates, blood pressure, amongst other vital signs of the user, providing constant data that encourage an improvement in healthy habits.
Car insurances are also taken into account. Insurance companies use telemetry to monitor the behavior of users in the vehicles, recording their actions and compiling the videos to identify standards and trace driver profiles.
Technological applications allow individuals free access to a world of information anywhere. This new reality is directly related to the Digital Transformation, by means of which it was possible to place in devices services which before were associated with physical locations that demanded travel.
Constant visits to doctors’ offices, for instance, were partially replaced by apps. Diabetics that can test their amounts of insulin, athletes that follow their training and diets, exam results that are sent via e-mail and scheduling exams are some of the activities that before demanded time and effort and are now available on a mobile screen.
The so-called “smart cities” also directly influence the quality of life of citizens. With the help of new technologies, emergency situations can be more quickly resolved, the release of polluting gases are increasingly being diminished, travel times are reduced, as well as all the methods developed to fight violence, robberies and thefts.
More sophisticated forms of surveillance and analysis, relying on the great amounts of data generated by the technologies, optimize practices in health, safety, transportation, amongst others, ensuring Digital Transformation plays a key role in increasing the quality of life of citizens.
The market of Smart Homes is growing and bringing ease to consumers of technology worldwide. Increasing more reliant on Artificial Intelligence and the Internet of Things, the technological solutions for residential automation are focused on bringing practicality, safety and comfort to the resident.
Amongst the leading trends of the sector, the one that excites the most are the high-resolution smart cameras, with which it will be possible to identify objects, people and movements in order to program-specific actions, implement facial recognition once and for all, turn lights on and off automatically, as well as provide security to the environments.
The proper integration of audio, video, lighting and climatization also makes possible the Multi-rooms, with multi-zone audio systems that ensure immersion and comfort like never before. All this connected to a single wi-fi, capable of being controlled remotely or, often, by voice recognition.
The transportation sector is profoundly affected by Digital Transformation, on the side of personal transportation, as well as of goods.
Planning better routes, correctly estimating the size of trucks for cargo, and the tracking fleets by means of GPS, the transportation of goods is constantly optimized to generate even better results. Aside from this, vehicles now have several reports, that enable one to predict problems and defects, detect if the driver is driving correctly and traveling the distances in the planned time.
Personal transportation, on the other hand, also undergoes profound transformations. If private urban transport has become popular due to apps that allow for more affordable prices, for personal vehicles, there are also several technologies emerging that ensure better and safer experiences. In the near future, vehicles will have Artificial Intelligence devices that learn and adapt to the routine of the driver, able to, say, play their favorite radio station, or suggest the best route to work.
Aside from this, electric engines, solar panels and wireless batteries are increasingly more common, gradually lessening the environmental damages and automotive production and maintenance costs.
Digital Transformation offers benefits to all involved in the education journey. The main trends in this sector aim to offer autonomy to the student, lessening the burdens on other sectors of the institution, and using Big Data for more personalized and effective educational approaches.
Recently, MJV executed a project with an institution of higher education. With the creation of a self-service gamification app, it was possible to decrease the queues at the administrative offices, the number of complaints and also assist in the student’s journey in several ways, such as creating his schedule, postponing studies, following enrollment, test reminders, emitting documents, amongst other uses. The app also makes study material available and rewards the more engaged students.
The Digital Transformation also allows for the expansion of Distance Learning. In this type of teaching, the teacher and students do not need to physically be in the same space, and classes take place virtually, saving time and money and making the lives of those involved easier. Aside from being practical, Distance Learning also allows knowledge to reach more isolated places, away from the large cities which integrate students once excluded with centers of learning.
On the other hand, the use of Big Data brings direct benefits to a student’s learning, because from it, it is possible to understand which approaches are more assertive and offer better results to the different types of students, identifying problem areas of distraction or lack of motivation, and from them creating more suitable materials.
The technology has reached the market of clothing and accessories bringing new uses to pieces and capturing important information on well-being and health. The smart shirts, for instance, have sensors capable of detecting heart rate, breathing patterns, location via GPS, amongst several other data that can be shared and analyzed from a mobile phone.
Aside from this, there are already popular smartwatches, that collect information such as the number of steps, heart rate and quality of sleep, and can also set off alarms according to the settings chosen. This is the case of many diabetics or people undergoing continuous medical treatment, who set their watched to alert them of the correct time to take medication.
Similar functionalities occur in several other products in the market, which already includes electronic backpacks, contain a USB phone charger, pajamas with sensors, to study the quality of sleep of adults and children, and tennis shoes with heaters, to prevent problems in rainy days.
From a simple tool to control the harvest to complex tracking systems, agribusiness is one of the sectors which most benefits from the Digital Transformation.
The agricultural production, for instance, is more protected and precise when supervised by sensors, whether they be on the ground, connected via the Internet of Things, or aerial, by means of drones. The Internet of Things also reduces costs and increases efficiency by allowing for the insertion of sensors on tractors, fertilizers and harvesters, helping execute tasks such as fertilizing, sowing and harvesting. Indicators such as soil, pH and weather are analyzed in a more precise fashion, ensuring better harvests.
The management of the field also benefits from these technologies, helping rural businessmen in their decision making: GPS that allows for the tracking of fleets, mapping of heat, phytosanitary control, as well as uses for managing teams and sustainable productions lead to increasingly better results on the fields.